Gated Rentals — Teams Phone Activity

Generated 2026-05-14 20:18. Sundays excluded from workday denominators (shown highlighted in the daily timeline so on-call activity is still visible).

All Sites

Planned

GRFIS3

The Woodlands

Phones provisioned—

UPNs in cohort—

Planned

GRFIS4

Montgomery

Phones provisioned—

UPNs in cohort—

Next up

GRFIS5

Pinehurst

Phones provisioned—

UPNs in cohort—

Pinehurst phones not yet set up

Planned

GRFIS6

Brookshire

Phones provisioned—

UPNs in cohort—

Portfolio — All Sites

1,271Total calls

1,189Connected

1m 49sWeighted avg call length

31Missed inbound

51Outbound no-connect

2Sites with phones

Per-site detail below. Click a site tile above to jump to its section.

Site	Calls	Connected	Missed in	No-connect out	Avg call	Workdays
GRFIS1 Crosby Heights	468	445	13	10	1m 43s	25
GRFIS2 Willis Lakes	803	744	18	41	1m 53s	25
GRFIS3 The Woodlands — no phones provisioned yet
GRFIS4 Montgomery — no phones provisioned yet
GRFIS5 Pinehurst — no phones provisioned yet
GRFIS6 Brookshire — no phones provisioned yet

Willis Lakes main line +12814045185

803Total calls

744Connected

1m 53sAvg call length

1m 09sMedian call length

29.8Avg calls / workday

25Workdays (no Sun)

0CRM phones indexed

Window 2026-04-16 → 2026-05-14 (29 calendar days)

Per-user activity

User	Inbound	Ans	Missed	Ans rate	Avg in	In talk	Outbound	Conn	No conn	Conn rate	Avg out	Out talk	Cold out	Avg calls / active day	Active	Silent
Willis Property Manager phone_willispm@gatedrentals.com	495	477	18	96%	2m 03s	16h 18m	0	0	0	0%	0s	0s	0	19.5	25	0
Willis Front Desk 1 willis.fd1@gatedrentals.com	1	1	0	100%	1m 04s	1m 04s	67	58	9	87%	1m 48s	1h 44m	67	3.9	17	8
Willis Front Desk 2 willis.fd2@gatedrentals.com	0	0	0	0%	0s	0s	157	137	20	87%	1m 40s	3h 49m	157	7.5	21	4
Dulce Gonzalez Dgonzalez@gatedrentals.com	0	0	0	0%	0s	0s	83	71	12	86%	1m 13s	1h 27m	83	7.5	11	14

Daily timeline

Date	DoW	In	In talk	Missed	Out	Out talk	No conn	Avg call
2026-04-16	Thu	31	48m 30s	0	25	10m 42s	3	1m 07s
2026-04-17	Fri	19	46m 33s	0	11	13m 05s	1	2m 03s
2026-04-18	Sat	14	16m 01s	1	3	4m 29s	1	1m 22s
2026-04-19	Sun	5	4m 37s	0	0	0s	0	55s
2026-04-20	Mon	22	45m 28s	0	5	15m 08s	0	2m 14s
2026-04-21	Tue	10	19m 19s	1	8	18m 19s	1	2m 21s
2026-04-22	Wed	26	50m 09s	1	44	1h 07m	4	1m 48s
2026-04-23	Thu	19	45m 51s	0	10	6m 56s	2	1m 57s
2026-04-24	Fri	21	45m 50s	2	6	5m 08s	0	2m 02s
2026-04-25	Sat	7	8m 24s	1	0	0s	0	1m 24s
2026-04-26	Sun	2	3m 30s	0	0	0s	0	1m 45s
2026-04-27	Mon	15	26m 02s	1	6	16m 11s	0	2m 06s
2026-04-28	Tue	27	49m 32s	0	19	21m 24s	1	1m 34s
2026-04-29	Wed	19	35m 47s	0	13	27m 31s	4	2m 15s
2026-04-30	Thu	27	1h 11m	1	12	36m 35s	1	2m 54s
2026-05-01	Fri	20	41m 08s	0	17	27m 45s	1	1m 54s
2026-05-02	Sat	18	18m 00s	2	8	6m 55s	1	1m 05s
2026-05-03	Sun	1	28s	0	0	0s	0	28s
2026-05-04	Mon	9	13m 31s	1	10	12m 00s	0	1m 25s
2026-05-05	Tue	16	38m 42s	1	36	26m 31s	9	1m 33s
2026-05-06	Wed	19	43m 35s	0	15	32m 44s	1	2m 18s
2026-05-07	Thu	22	43m 55s	2	15	7m 54s	9	1m 59s
2026-05-08	Fri	8	13m 38s	0	6	4m 34s	1	1m 24s
2026-05-09	Sat	11	23m 12s	0	3	6s	1	1m 47s
2026-05-11	Mon	32	1h 09m	1	8	12m 44s	0	2m 07s
2026-05-12	Tue	39	1h 04m	2	19	26m 19s	0	1m 37s
2026-05-13	Wed	16	38m 50s	1	6	13m 44s	0	2m 30s
2026-05-14	Thu	21	54m 09s	0	2	6m 47s	0	2m 38s

Day-of-week distribution

Day	Calls	Talk minutes
Mon	107	211
Tue	174	264
Wed	158	310
Thu	184	332
Fri	108	198
Sat	64	77
Sun	8	9

Hour-of-day pattern

Hour	In	Out
00:00	6	1
01:00	3	0
02:00	0	0
03:00	6	0
04:00	0	0
05:00	0	0
06:00	0	0
07:00	0	0
08:00	0	0
09:00	0	0
10:00	0	0
11:00	0	0
12:00	2	0
13:00	6	0
14:00	28	8
15:00	73	15
16:00	47	16
17:00	64	27
18:00	50	30
19:00	52	62
20:00	49	45
21:00	68	35
22:00	27	54
23:00	15	14

Repeat unanswered inbound (callers we missed ≥ 2 times, every time)

None — every repeat caller got picked up at least once.

Repeat outbound with no response (numbers we dialled ≥ 2 times, never connected)

Number	Attempts	Tried by	First	Last	In CRM?
+19364085752	8	willis.fd2@gatedrentals.com	2026-05-07 19:04	2026-05-07 19:05	cold
+13366396115	7	Dgonzalez@gatedrentals.com	2026-05-05 22:36	2026-05-05 22:38	cold
+13463519548	4	Dgonzalez@gatedrentals.com, willis.fd2@gatedrentals.com	2026-04-16 19:05	2026-05-09 16:37	cold
+17139228452	3	willis.fd1@gatedrentals.com	2026-04-29 17:45	2026-04-29 19:47	cold
+19364945328	2	Dgonzalez@gatedrentals.com	2026-04-22 20:27	2026-04-22 20:27	cold

Unknown repeat callers (≥ 3 calls, not in CRM — add them as leads)

Caller	Calls	Answered	Talk time	First	Last
+19367771719	31	28	38m 34s	2026-04-18 17:04	2026-05-11 21:07
+19407836182	17	17	19m 57s	2026-04-17 15:05	2026-05-14 15:32
+18327141984	15	13	25m 03s	2026-04-16 20:04	2026-05-12 14:31
+16232089049	12	11	42m 16s	2026-04-23 16:50	2026-05-12 17:02
+13468212058	11	11	11m 45s	2026-04-28 22:13	2026-05-09 19:57
+12272187557	9	9	28m 16s	2026-04-24 19:10	2026-05-14 16:26
+18329544715	8	8	11m 17s	2026-04-16 18:37	2026-05-02 21:31
+18326097855	8	8	16m 16s	2026-04-17 17:31	2026-04-27 16:46
+12812031176	8	8	10m 08s	2026-04-17 21:23	2026-05-14 15:11
+19364447862	8	8	8m 54s	2026-04-28 22:16	2026-05-11 17:39
+17205205333	7	6	8m 12s	2026-04-16 14:59	2026-05-05 14:06
+17132086344	7	7	9m 27s	2026-04-16 19:00	2026-05-11 16:39
+19364998551	7	7	7m 40s	2026-04-22 22:11	2026-05-02 17:32
+12149149029	7	5	3m 05s	2026-04-28 21:18	2026-05-07 01:49
+19368287656	6	6	10m 59s	2026-04-16 18:14	2026-05-13 22:04
+19366895443	6	6	9m 05s	2026-04-19 18:52	2026-05-11 18:29
+18178994572	6	6	8m 37s	2026-04-28 13:06	2026-05-12 21:33
+17085069036	6	6	12m 34s	2026-04-30 23:04	2026-05-14 18:18
+12818062785	5	5	10m 16s	2026-04-16 15:05	2026-05-07 16:08
+19364354334	5	5	8m 15s	2026-04-18 15:02	2026-04-28 20:42
+13206740386	5	5	11m 21s	2026-04-16 20:06	2026-04-20 21:12
+16205217352	5	5	8m 36s	2026-04-16 23:03	2026-04-29 17:37
+13464182390	5	5	6m 21s	2026-04-18 18:36	2026-05-06 19:29
+19363555775	5	5	21m 01s	2026-04-20 15:48	2026-05-08 20:06
+16017481783	5	5	4m 05s	2026-04-20 22:22	2026-04-28 03:09
+14697718676	5	5	4m 42s	2026-04-21 00:40	2026-04-22 15:23
+14696704423	5	5	15m 50s	2026-04-29 16:35	2026-05-11 22:45
+19362837615	5	3	12m 43s	2026-05-12 15:40	2026-05-12 19:41
+12819485305	4	4	4m 26s	2026-04-16 14:26	2026-05-01 15:30
+13254235866	4	4	7m 33s	2026-04-16 14:36	2026-05-07 16:50

Calls by inquiry source (from CRM signup-source / lead-source on the matched contact)

Source	Calls	% of total	Inbound	Outbound	Answered	Talk time	Avg call	Unique #s
(no CRM match — cold)	803	100.0%	496	307	744	23h 21m	1m 53s	246

Inquiry source is read from gr_signupsource on the matched contact / applicant record (and leadsourcecode on leads). Bucket (no CRM match — cold) = caller/number not yet in CRM; (unknown source) = matched a CRM record but the source field was empty.

Top inbound callers (all)

Caller	Calls	In CRM?
+19367771719	31	cold
+19407836182	17	cold
+18327141984	15	cold
+16232089049	12	cold
+13468212058	11	cold
+12272187557	9	cold
+18329544715	8	cold
+18326097855	8	cold
+12812031176	8	cold
+19364447862	8	cold
+17205205333	7	cold
+17132086344	7	cold
+19364998551	7	cold
+12149149029	7	cold
+19368287656	6	cold

Top outbound destinations (all)

Number	Dials	In CRM?
+17138656036	9	cold
+19407836182	9	cold
+19364085752	8	cold
+19364381695	7	cold
+13366396115	7	cold
+13206740386	6	cold
+19362351624	6	cold
+14095944413	6	cold
+19363555775	5	cold
+12817717371	5	cold
+18326097855	5	cold
+19364075663	5	cold
+19014061917	5	cold
+17704122343	5	cold
+18324012253	4	cold

Silent workdays

None — every workday had ≥ 1 call.

Coverage gaps > 60 min during business hours

Date	From	To	Gap (min)
2026-04-16 Thu	08:00	14:26	387
2026-04-17 Fri	08:00	15:05	426
2026-04-18 Sat	08:00	15:02	422
2026-04-18 Sat	15:23	16:35	73
2026-04-20 Mon	08:00	12:54	294
2026-04-20 Mon	13:53	15:48	115
2026-04-21 Tue	15:40	16:52	72
2026-04-22 Wed	08:00	12:49	289
2026-04-22 Wed	12:49	14:15	87
2026-04-23 Thu	08:00	14:11	371
2026-04-23 Thu	14:31	16:50	139
2026-04-24 Fri	08:00	14:38	398
2026-04-24 Fri	15:13	16:51	98
2026-04-25 Sat	08:00	14:45	405
2026-04-25 Sat	15:08	16:18	70
2026-04-25 Sat	16:18	17:28	71
2026-04-27 Mon	15:17	16:41	83
2026-04-28 Tue	13:06	14:31	85
2026-04-29 Wed	08:00	15:05	425
2026-04-30 Thu	08:00	14:09	370
2026-05-02 Sat	08:00	14:43	403
2026-05-02 Sat	16:08	17:19	71
2026-05-04 Mon	08:00	14:42	402
2026-05-04 Mon	15:26	16:44	78
2026-05-06 Wed	08:00	13:03	304
2026-05-06 Wed	13:03	15:15	132
2026-05-06 Wed	15:16	16:28	72
2026-05-08 Fri	08:00	15:26	447
2026-05-08 Fri	15:26	17:23	117
2026-05-09 Sat	08:00	14:25	385
2026-05-11 Mon	08:00	13:58	358
2026-05-12 Tue	08:00	13:26	327
2026-05-12 Tue	13:26	14:31	65
2026-05-13 Wed	08:00	14:00	360
2026-05-13 Wed	15:34	17:36	122
2026-05-14 Thu	08:00	15:02	423

Crosby Heights main line +18328504672

468Total calls

445Connected

1m 43sAvg call length

1m 09sMedian call length

17.8Avg calls / workday

25Workdays (no Sun)

0CRM phones indexed

Window 2026-04-16 → 2026-05-14 (29 calendar days)

Per-user activity

User	Inbound	Ans	Missed	Ans rate	Avg in	In talk	Outbound	Conn	No conn	Conn rate	Avg out	Out talk	Cold out	Avg calls / active day	Active	Silent
Crosby Property Manager phone_crosbypm@gatedrentals.com	354	344	10	97%	1m 51s	10h 39m	0	0	0	0%	0s	0s	0	13.8	25	0
Crosby Front Desk 1 crosby.fd1@gatedrentals.com	0	0	0	0%	0s	0s	64	60	4	94%	1m 18s	1h 18m	64	4.8	13	12
Crosby Front Desk 2 crosby.fd2@gatedrentals.com	3	1	2	33%	1s	1s	43	37	6	86%	1m 18s	48m 24s	43	3.1	14	11
Aaron Dunahoe adunahoe@gatedrentals.com	2	1	1	50%	2s	2s	2	2	0	100%	2m 22s	4m 45s	2	1.5	2	23

Daily timeline

Date	DoW	In	In talk	Missed	Out	Out talk	No conn	Avg call
2026-04-16	Thu	6	11m 04s	1	4	2m 02s	0	1m 27s
2026-04-17	Fri	6	5m 00s	0	0	0s	0	50s
2026-04-18	Sat	5	7m 42s	0	0	0s	0	1m 32s
2026-04-19	Sun	6	8m 25s	0	0	0s	0	1m 24s
2026-04-20	Mon	11	13m 42s	0	6	3m 24s	1	1m 04s
2026-04-21	Tue	7	9m 05s	1	0	0s	0	1m 30s
2026-04-22	Wed	21	43m 23s	0	4	3m 01s	0	1m 51s
2026-04-23	Thu	16	25m 10s	1	4	2m 38s	0	1m 27s
2026-04-24	Fri	18	41m 31s	0	12	7m 40s	0	1m 38s
2026-04-25	Sat	8	6m 12s	0	0	0s	0	46s
2026-04-26	Sun	1	41s	0	0	0s	0	41s
2026-04-27	Mon	11	16m 02s	0	7	12m 33s	0	1m 35s
2026-04-28	Tue	19	37m 59s	0	4	4m 44s	1	1m 56s
2026-04-29	Wed	11	22m 45s	0	2	1m 41s	0	1m 52s
2026-04-30	Thu	11	26m 45s	0	5	2m 20s	0	1m 49s
2026-05-01	Fri	21	25m 13s	2	2	2m 23s	1	1m 22s
2026-05-02	Sat	9	25m 07s	0	2	6m 44s	0	2m 53s
2026-05-03	Sun	2	1s	1	0	0s	0	1s
2026-05-04	Mon	13	20m 07s	1	3	3m 14s	0	1m 33s
2026-05-05	Tue	14	26m 53s	0	2	2m 28s	0	1m 50s
2026-05-06	Wed	11	28m 23s	1	0	0s	0	2m 50s
2026-05-07	Thu	19	22m 20s	1	0	0s	0	1m 14s
2026-05-08	Fri	23	53m 28s	1	3	6m 47s	0	2m 24s
2026-05-09	Sat	15	16m 47s	0	0	0s	0	1m 07s
2026-05-10	Sun	3	2m 21s	0	0	0s	0	47s
2026-05-11	Mon	20	40m 50s	1	19	29m 25s	2	1m 57s
2026-05-12	Tue	19	29m 53s	2	23	29m 33s	3	1m 36s
2026-05-13	Wed	10	17m 58s	0	1	1m 07s	0	1m 44s
2026-05-14	Thu	23	54m 30s	0	6	9m 59s	2	2m 23s

Day-of-week distribution

Day	Calls	Talk minutes
Mon	90	139
Tue	88	141
Wed	60	118
Thu	94	157
Fri	85	142
Sat	39	63
Sun	12	11

Hour-of-day pattern

Hour	In	Out
00:00	3	0
01:00	6	0
02:00	0	0
03:00	2	0
04:00	0	0
05:00	3	0
06:00	2	0
07:00	0	0
08:00	2	0
09:00	0	0
10:00	0	0
11:00	2	0
12:00	2	0
13:00	12	0
14:00	31	3
15:00	50	15
16:00	47	26
17:00	51	12
18:00	32	16
19:00	41	7
20:00	35	14
21:00	17	10
22:00	15	5
23:00	6	1

Repeat unanswered inbound (callers we missed ≥ 2 times, every time)

None — every repeat caller got picked up at least once.

Repeat outbound with no response (numbers we dialled ≥ 2 times, never connected)

Number	Attempts	Tried by	First	Last	In CRM?
+18325672640	2	crosby.fd2@gatedrentals.com	2026-05-01 16:21	2026-05-12 19:47	cold

Unknown repeat callers (≥ 3 calls, not in CRM — add them as leads)

Caller	Calls	Answered	Talk time	First	Last
+18326132899	30	28	48m 34s	2026-04-23 18:40	2026-05-09 16:50
+19363915179	14	14	44m 50s	2026-04-20 16:16	2026-05-08 17:59
+13466961534	13	12	13m 14s	2026-04-30 16:57	2026-05-12 01:52
+12544264854	11	11	17m 10s	2026-04-20 15:18	2026-05-12 15:12
+17138292697	10	10	13m 57s	2026-04-20 18:32	2026-05-07 18:14
+18329983339	10	10	23m 01s	2026-05-02 17:41	2026-05-12 21:11
+18324126739	9	8	8m 21s	2026-04-22 20:46	2026-04-25 18:26
+18327847819	9	9	15m 39s	2026-05-04 14:00	2026-05-08 17:05
+13466939248	8	8	12m 56s	2026-04-18 16:07	2026-05-09 20:42
+17133033375	8	8	14m 26s	2026-04-27 14:47	2026-05-14 17:05
+18324330438	7	7	10m 02s	2026-04-17 17:28	2026-05-14 17:31
+18178896857	7	7	12m 34s	2026-04-25 19:16	2026-05-07 19:26
+18328668714	6	5	5m 44s	2026-04-20 19:39	2026-05-12 22:42
+17876045580	6	6	3m 44s	2026-04-28 22:48	2026-05-12 15:58
+13463666715	6	6	8m 35s	2026-04-23 15:28	2026-05-12 21:46
+12816358152	5	5	11m 12s	2026-04-18 18:25	2026-04-23 15:14
+13466789457	5	5	6m 34s	2026-04-19 05:44	2026-05-07 00:02
+18324913534	5	5	8m 34s	2026-05-06 13:04	2026-05-14 16:58
+18324030308	5	5	8m 50s	2026-05-09 16:00	2026-05-12 14:59
+13469004848	4	4	8m 54s	2026-04-22 19:06	2026-04-22 20:22
+18328062193	4	4	8m 38s	2026-04-29 15:00	2026-05-08 20:08
+17705495164	4	4	6m 19s	2026-04-27 15:42	2026-05-04 19:42
+17138292459	4	4	8m 01s	2026-05-04 16:59	2026-05-09 01:30
+17132403403	4	4	10m 45s	2026-05-12 16:26	2026-05-14 15:33
+18324141959	3	2	2m 10s	2026-04-16 15:20	2026-04-17 15:23
+14094976829	3	3	2m 01s	2026-04-19 06:00	2026-04-24 18:07
+17876920235	3	2	3m 06s	2026-04-21 18:08	2026-04-23 16:38
+13469418151	3	3	1m 31s	2026-04-23 20:20	2026-04-28 20:00
+13468692685	3	3	8m 33s	2026-04-28 19:21	2026-05-13 17:15
+18322717729	3	3	10m 31s	2026-05-01 19:06	2026-05-14 14:47

Calls by inquiry source (from CRM signup-source / lead-source on the matched contact)

Source	Calls	% of total	Inbound	Outbound	Answered	Talk time	Avg call	Unique #s
(no CRM match — cold)	468	100.0%	359	109	445	12h 51m	1m 43s	197

Top inbound callers (all)

Caller	Calls	In CRM?
+18326132899	30	cold
+19363915179	14	cold
+13466961534	13	cold
+12544264854	11	cold
+17138292697	10	cold
+18329983339	10	cold
+18324126739	9	cold
+18327847819	9	cold
+13466939248	8	cold
+17133033375	8	cold
+18324330438	7	cold
+18178896857	7	cold
+18328668714	6	cold
+17876045580	6	cold
+13463666715	6	cold

Top outbound destinations (all)

Number	Dials	In CRM?
+18326132899	4	cold
+19363979543	4	cold
+13466939248	3	cold
+12816358152	3	cold
+18325563860	3	cold
+19364022822	2	cold
+18177812846	2	cold
+18325261633	2	cold
+18322392423	2	cold
+18178896857	2	cold
+17136311095	2	cold
+12544264854	2	cold
+18324126739	2	cold
+19364029721	2	cold
+12817405334	2	cold

Silent workdays

None — every workday had ≥ 1 call.

Coverage gaps > 60 min during business hours

Date	From	To	Gap (min)
2026-04-16 Thu	08:00	13:42	343
2026-04-16 Thu	13:42	15:17	94
2026-04-16 Thu	16:26	17:44	79
2026-04-17 Fri	08:00	15:23	443
2026-04-18 Sat	08:00	16:07	487
2026-04-20 Mon	08:00	11:07	187
2026-04-20 Mon	11:07	14:08	181
2026-04-20 Mon	14:08	15:12	65
2026-04-20 Mon	16:16	17:36	80
2026-04-21 Tue	08:00	15:24	444
2026-04-21 Tue	15:24	16:25	61
2026-04-22 Wed	08:00	15:39	460
2026-04-23 Thu	08:00	14:09	369
2026-04-23 Thu	14:09	15:14	66
2026-04-24 Fri	14:51	16:42	111
2026-04-25 Sat	08:00	14:56	416
2026-04-27 Mon	08:00	14:47	407
2026-04-28 Tue	14:21	16:10	109
2026-04-29 Wed	08:00	13:24	324
2026-04-30 Thu	08:00	14:22	382
2026-05-01 Fri	08:00	13:12	313
2026-05-02 Sat	08:00	16:24	504
2026-05-04 Mon	08:00	11:40	221
2026-05-04 Mon	11:40	14:00	140
2026-05-04 Mon	14:09	15:53	104
2026-05-04 Mon	15:53	16:55	61
2026-05-05 Tue	08:00	14:49	410
2026-05-05 Tue	15:22	16:33	71
2026-05-06 Wed	08:03	13:04	300
2026-05-06 Wed	13:08	15:41	153
2026-05-07 Thu	13:14	15:03	109
2026-05-07 Thu	15:22	16:53	91
2026-05-08 Fri	08:00	12:31	272
2026-05-08 Fri	15:42	16:57	75
2026-05-11 Mon	08:00	13:06	306
2026-05-11 Mon	13:06	14:53	107
2026-05-13 Wed	08:00	13:04	305
2026-05-13 Wed	13:04	14:20	75
2026-05-13 Wed	15:26	17:15	109
2026-05-14 Thu	08:00	14:43	403